Why Do Hard Drives Die?

Frequently Asked Question:

Why Do Hard Drives Die?

Hard drives, just like any other electrical device, are prone to failure. Determining exactly why your particular hard drive has failed is no easy task - the cost of the technician's time very quickly outweighs the desire to satisfy one's curiousity. The most common causes of hard drive death are the following:

Power Surges

A computer that is plugged directly into the wall is left vulnerable to the damage caused by power surges. Computers are full of voltage sensitive components - including the hard drive.

Heat

Hard drives must be properly cooled in order to function properly. A poorly vented hard drive will overheat and cook itself.

Physical Damage

Your hard drive is made up of a number of moving pieces that work together to read and write data onto the hard drive's platters. When a laptop is dropped while running, the moving components of a hard drive can be damaged beyond repair.

Static Electricity 

Electronic components are more susceptible to static than you or I. Carpets and rugs pose a particular threat to your hard drive. A simple fix is to keep your computer off the ground by either placing it on your desk or placing a piece of wood under your desktop.

Wear and Tear

The moving parts within a hard drive leave it susceptible to damage over time. Parts can seize up over time, dust can interfere, and bad sectors can spread to the point at which major data recovery is necessary.


When it comes to lifespan - there is no rule of thumb. We have seen hard drives die right out of the box while others are 15 years old and healthy.

Does the Amount of RAM in my PC Really Matter?

Frequently Asked Question:

Does the Amount of RAM in my PC Really Matter?

Each component of a computer plays a role in the functions that your computer is able to provide to you. RAM is no different. RAM is often compared to desk space. If you have a small desk, you're able to work on a couple of projects before running out of space. If you're working a large, kitchen-sized table, you're able to spread things out and work on more things at once.

More RAM allows you to multitask and jump between programs without slowing things down. It also allows a more seamless use of multiple resource hungry programs at once. If you're running a program like Photoshop and you have Grand Theft Auto open in a second window, a PC with less RAM will slow down considerably while a PC with a lot of RAM will be able to handle running these programs simultaneously.

So do you need lots of RAM in your computer? Yes and no. Basic users, those who use their computers to send emails, browse the internet and type letters don't have any serious RAM needs and investing in a lot of RAM is the equivalent of buying a NASCAR racecar and only ever driving it 50km an hour. Your computer will be able to do more but if you aren't using that power then there isn't much point.

For power users and heavy gamers, add what you can afford. More RAM is better and if you can't afford a lot of RAM when you're buying a system, check the motherboard specifications and ensure that you will be able to add more when you're ready.

How Do You Know When It's Time to Replace Your PC?

Frequently Asked Question:

How Do You Know When It's Time to Replace Your PC?

Our technicians are often asked when it's time to retire a computer. The simple answer would to be to plan to purchase a new computer approximately every 3 to 5 years but we often see older computers in our shop for minor maintenance. While 4 or 5 years is old for most computers, there are light users who are able to continue working on a system that is 10 years old. While an older PC may work for some, there are some clear signs as to when it's time to replace your computer.

System is unable to run current software

In an ideal world we would all purchase our computers after carefully researching various products and planning for long-term use. This isn't always the case. A hasty purchase will more often than not result in early upgrades or regret. If your computer has already been upgraded and still cannot run the programs that you need to run, it's time for a new computer.

Unable to source parts

With time, computer components become harder to track down as the newer, more in demand, parts begin taking up shelf space. The high cost associated with creating and storing parts that will likely remain unused deters most companies and business from keeping them in stock.

This includes IDE hard drives, screens, motherboards and batteries for older laptops and AGP video cards.

Repair costs are too high

Certain parts are fairly interchangeable and can be replaced at a reasonable cost while others are not. If you have an older system, or if you purchased your computer at a low cost, paying a few hundred dollars for parts may not be worthwhile. The same goes for computers with multiple problems - like a dropped laptop that requires a DC jack and screen replacement, or a laptop in perfect condition that just happens to have a dead motherboard.


Replacing a computer is not often a pleasant experience - data needs to be transferred, software needs to be repurchased or reinstalled, and money needs to be spent. Custom desktop computers can be configured so that there is plenty of room for upgrades later on which usually means more money in your pocket.

Should I Buy a Tablet or a Laptop?

Frequently Asked Question:

Should I Buy a Tablet or a Laptop?

There is a very prevalent misunderstanding that tablets are able to replace a computer. For most people, a tablet is the perfect addition to a computer - not a replacement. Before shopping for your newest electronic you must consider your individual needs in relation to a computer. For example, will you be running high end programs? Is mobility a major issue? What about battery life? 

Before you purchase either a tablet or a laptop you need to consider what each device can offer and then evaluate whether or not this will serve you well.

Types of Tablets

Just as with laptops, there is no one size fits all with tablets. In addition to size options (7 inch vs 10 inch), tablets come with differing levels of display quality, hardware quality, and operating systems. 

The cheapest option is an Android-based tablet. These tablets serve as inexpensive alternatives to Apple's products and are great for playing games, browsing the internet, and sending a quick email. One tablet does not speak for all and Android tablets are available with varying processor speeds, storage space, and overall quality. Cheaper options are ideal for kids as they are most often used for games and are (financially) easier to replace. Higher end options are great for those looking for a more durable tablet with better processing power, more storage, and better display graphics.

iPads are one of the most popular options available and they come in various sizes and with various storage capacities. An iPad is by no means a computer replacement as the simple act of syncing content (a necessary part of backing up the device) requires the use of a computer. Apple has a huge variety of apps available that range from productive (Dropbox, Adobe Reader) to fun (Angry Birds, Facebook) but many software programs that are used in business and educational settings are not available for the iPad. 

Windows tablets tend to be the most expensive option but these are ideal for business users. All of your Windows-based software (think business software like Microsoft Office, Simply Accounting and specialized medical, dental and legal software) will work on these tablets. Multiple accounts can be set up so that more than one person is able to customize their tablet experience and the kicker? Most Windows tablets have a traditional USB port which makes transferring files, installing disc-based software, using internet sticks (like Rogers' Rocket Stick) and using peripherals much simpler.       

Benefits of Tablets

If a lightweight device with long battery life is something that you're looking for then a tablet is a great choice. Tablets are extremely portable as they are thin in size and easily stowed away in a purse or briefcase. There are a number of inexpensive tablet options which make them ideal for kids and the large number of Android and Apple games and apps are great for keeping busy during long car rides or when you're looking to pass the time. 

An often overlooked benefit is that tablets are helpful for those with arthritis in their fingers. The virtual keyboard relies on touch, not pressure, which means that any part of the finger can be used. Most Android and Windows tablets have card slots which make them great devices for watching movies when travelling, sharing presentations with a client and sharing photos when there is no PC nearby. Tablets with micro HDMI ports can be plugged into newer TVs and web content can be displayed on a larger screen. 

Downfalls of Tablets

Tablets were designed with mobility in mind and sacrifices have been made in order to provide lightweight, and portable, computing. Fragility is an issue - tablets are not as durable as a laptop and repairs are expensive. Upgradability is also an issue. Tablet components are soldered together meaning that most components cannot be changed (including replacing or upgrading storage space, adding more RAM). 

The slower processors in tablets cannot handle high end programs or games and there is a sharp decline in productivity when using tablets. Writing an essay or proposal on a virtual keyboard would be an uncomfortable and tedious process. Another consideration is that most business and educational institutions only accept documents saved as Microsoft files (Word, Excel, Powerpoint). 

In the case of the iPad, there are no USB ports which is a problem for those looking to use internet sticks or external drive and there is no expansion slot or upgrade options other than cloud storage. Other issues include the inability to play Flash and the exclusion of all browsers other than Safari (which can lead to problems with viewing certain websites and performing certain functions). 

Tablets have been a great addition to the computer industry but it's important to understand their strengths and weaknesses before making a purchase in order to ensure that you walk away happy. 

What Size Hard Drive Do I Need?

Frequently Asked Question:

What Size Hard Drive Do I Need?

Hard drives come in many different sizes and choosing an appropriate size can seem like a daunting task. It's always better to plan ahead when purchasing an internal hard drive for your computer. The hard drive is by no means set in stone but since your operating system, software and data is installed on the hard drive, it's simpler to plan ahead than it is to reinstall everything.

The size of hard drive required depends entirely on how you're using your PC. Most offices use computers with small hard drives because all of their employees data is saved on the server. Home use is a little different.

Your operating system uses a small percentage of your hard drive space (20GB Windows 7 & 8 64-bit, 16GB Windows 7 & 8 32-bit) as do software programs. The chart below can help you determine exactly what your needs are.

500GB Hard Drive

• 8,330 hours - Music
• 160,000       - Photos
• 500 hours    - Video
• 125              - DVD Quality Videos

 1TB Hard Drive

• 16,660 hours - Music
• 320,000         - Photos
• 1,000 hours   - Video
• 250                - DVD Quality Videos

1.5TB Hard Drive

• 24,990 hours - Music
• 480,000         - Photos
• 1,500 hours   - Video
• 375                - DVD Quality Videos

2TB Hard Drive

• 33,320 hours - Music
• 640,000         - Photos
• 2,000 hours   - Video
• 500                - DVD Quality Videos

Are Windows Updates Necessary?

Frequently Asked Question:

Are Windows Updates Necessary?

Yes! Windows updates are a critical part of running a computer. Every so often we have a customer come in who has avoided installing updates for one reason or another - usually due to the use of dial up internet or a misunderstanding of what updates do. Opting out of installing updates may provide you a few gigabytes of extra storage on your hard drive but the costs far outweigh any benefits. 

So, what is a Windows update comprised of? In addition to optimizing performance, delivering bug fixes and enhancing the overall performance of your operating system, Windows updates deliver critical updates that plug security holes. Those who avoid updating their computer in hopes of avoiding upgraded versions of the programs they currently use are also leaving themselves vulnerable to viruses and malware.

While it's possible that an update can install itself improperly or prevent a user from using a some specialized web-based software, these issues can be corrected by either reinstalling or removing the problematic update. 

Can I Still Run My XP System After Support Ends in April?

Frequently Asked Question:

Can I Still Run My XP System After Support Ends in April?

With support ending for Windows XP on April 8, we've had a huge volume of customers calling in with questions and upgrading or replacing their Windows XP systems. The most common concern is whether or not a functioning XP system will still be able to run after Microsoft's support ends. While your computer will still run - Microsoft support is not essential for Windows to operate - it is definitely not recommended.

Why Upgrade?

There are many reasons why you should leave Windows XP behind but let's start with the most obvious - security threats. Without system updates any security holes in the operating system will be left open. Your computer will be left vulnerable to any malware or virus attacks which is a major threat to anyone who makes any financial transactions online. Any accounts accessed via the XP computer will be vulnerable as it would become easier to obtain your login information and gain access. Some anti-virus programs will continue to provide protection for systems running XP but bear in mind that anti-virus programs are not fool proof. Threats can bypass even the best anti-virus software and, since these programs are unable to patch the holes in the operating system's security system, they are simply blocking entry to an open door.

The next issue has to do with performance. Websites are designed to function in newer versions of web browsers and so certain content will not be accessible for XP users. As of now, XP users are only able to move up to Internet Explorer 8 while systems running Windows 7, 8, and 8.1 are able to move up to Internet Explorer 11. When support for XP ends, this gap will only widen and users will lose the ability to view and use content from up to date webpages.

Software is also a major issue as new programs are not compatible with older operating systems. This may not be an issue if you're keeping an XP system for the sole purpose of running older software but it's a serious consideration for those who will need to run new programs (think Microsoft Office, printer, webcam, and scanner software).

Not Convinced?

If you must keep your XP system running beyond April 8, specifically for the purpose of running older software, it's best to limit your use to these specific applications and avoid using email or internet. Microsoft has committed to providing anti-virus protection to XP users via Microsoft Security Essentials until July 14, 2015 but only IF the program has been installed prior to the end date for XP support.

Service pack support ends when XP support ends and if Microsoft follows the same pattern as it has in the past, these service packs will not be available for download after April 8. What this means is that if you're forced to wipe and reload your system, because of a Windows issue or serious virus, you will need to either track down someone who has the service packs burned to disc or purchase a new operating system in order to receive critical security patches.

What to Expect With an Upgrade

There is no direct upgrade from XP to 7 or 8 and so a new operating system would need to be installed. While this is not a task for those who are uncomfortable with computers, it's important to remember that moving away from the 12 year old operating system does not need to be overly stressful or expensive.

Our technicians have been installing Windows 7 on a large number of XP systems in preparation for the end date for support which may be an option for systems with reliable hardware components. Many users have avoided purchasing a new computer for the sole purpose of avoiding other operating systems and Windows 7 very similar to XP. Moving to an off-lease system with Windows 7 is another option and serves as a great alternative to purchasing a new system.


Mooney's Bay Computer is one of the few stores in Ottawa that is still able to get Windows 7 on new computers and will be offering in-store specials throughout the month of March. For more information come on in to our store at 733 Ridgewood Avenue in Ottawa or send us an email at web@mbc.ca

What Parts are Inside My Computer?

Frequently Asked Question:

What Parts are Inside My Computer?

When it comes to repairing a PC, many of our customers are confused as to what can and cannot be fixed in their computer. While laptops are a little limited in upgradeability, both laptops and desktops share common components. The common parts that make up your computer are the following:

Motherboard

The motherboard is an essential component of a computer. In human terms, this board is like the skeletal system. All computer components are attached to the motherboard and without it, nothing would function. While both desktop and laptop motherboards can be changed, the high cost for laptop replacement (parts and labour) usually result in the customer opting out of repairs.

Processor

The processor (or CPU) is attached to the motherboard and, if we're still using the body as a point of reference, can be compared to the brain. The processor is the control centre, delegating tasks and resources. Each processor is configured to fit with a particular socket so while they can be changed, one size does not fit all and a newer processor will not fit with an older motherboard.

Hard Drive

The hard drive stores the operating system as well as all user data. This is your long-term memory. Anything you've ever saved on your computer is here. All programs and documents are stored here. While changing a hard drive results in some downtime, it is a routine job for our techs and this is one of the easier parts to replace/upgrade.

RAM

RAM is your system's short term memory and remembers the information for your current session but is wiped clean upon reboot. More RAM is like having more deskspace and leaves you free to work on more tasks at a time. The amount of RAM that your system can handle is predetermined by your motherboard (a certain number of slots are alotted). Adding more RAM is a quick and inexpensive fix.

Video Card

The video card transmits video to your monitor. High end desktops often have dedicated video cards that can be replaced if they fail while lower end desktops and laptops have on-board video (saudered on the motherboard) that cannot be replaced.

Power Supply

This component simply delivers power to your computer. Some companies use proprietary power supplies that can only be replaced with a power supply ordered directly from their warehouse while others use a standard size that can easily be replaced.

Optical Drive

Optical drives are the CD, DVD, or Blu-ray player or recorders in your computer. They play media from other sources (ie. movies and software) and/or record media from your computer. A failed optical drive is easy to replace and the only restrictions are on the availability of new or used products with the proper internal connections.

Card Reader

Card readers are used for transferring photos and video from cameras to your computer. The card reader does exactly what it sounds like it should do - it reads the information on your card and makes the data available to your computer. Card readers in desktops can easily be replaced for a small price. If your laptop's card reader no longer works, an external USB card reader is the most cost effective option.

Should I Back Up My Data?

Frequently Asked Question:

Should I Back Up My Data?

If you have data that you either can't live without or can't imagine living without, back up your computer. One of our customers has a great motto "If your data isn't in 4 places, it doesn't exist". While this might seem excessive, bear in mind that back ups do fail, that theft does occur and that any disaster capable of killing your computer, is more than capable of killing your back ups. When it comes to backing up your important information, you can never be too safe.

Backing up your data doesn't have to be a long and frustrating process. There are many ways in which your data can be regularly backed up without interfering with your day. The most popular forms of back up are the following:

• CD/DVD
• Flash Drive
• External Hard Drive
• Cloud
• Server

CD/DVD

Backing up to disc tends to be a simply and fairly inexpensive option. CDs and DVDs are easy to come by, simple to store, and most computers come preloaded with burning software.

Drawbacks? Discs can be misplaced or damaged. When preserving data on disc long term, it's best to invest in archival quality media.

Flash Drive

If you're only backing up a small number of files (ie. photos, documents) then a flash drive may be a good choice. Flash drives are small and portable and can easy be stored in a safety deposit box or small drawer.

Drawbacks? These small drives can easily be lost due to their physical size and, in the event of a device failure, your data cannot be recovered.

External Hard Drive

There are two types of external hard drives - those with back up software and those without. External hard drives can be purchased in various capacities and are built either for your desktop or with portability in mind.

Drawbacks? Like your computer's internal hard drive, external drives can fail. Data recovery is expensive but is usually possible.

Cloud

There are many cloud back up services available that conveniently back your data up on an approved schedule for a set rate. In the event of a theft or natural disaster, your data is safe and accessible from any other computer.

Drawbacks? There is a recurring cost associated with this form of back up (either monthly or annual rates) and your data is stored with a third party and may be subject to international laws.

Server

Most large organizations, and those with vital data (ie. doctors and lawyers) maintain back ups of their data on servers. Servers can be purchased preconfigured or can be customized to meet the customer's needs and are able to store large amounts of data from all computers of the network.

RAID can be configured on servers to allow data redundancy - that is, to allow for data to be mirrored on a second drive - so that in the event of a hard drive failure, a second drive is ready to go.

Drawbacks? Servers are more expensive than most other options.